FAQ
Shipping & Returns
Shipping Policy?
We offer free shipping on all orders within Switzerland. Your order is carefully packed and typically dispatched within 2–5 business days after payment is processed. We currently ship within Switzerland only.
Do you ship internationally?
At the moment we ship within Switzerland only. However, you may contact our Customer Support Team to inquire about international shipping possibilities.
Return Policy?
You have 5 days after delivery to return your item. Refunds are issued to your original payment method up to a cumulative value of CHF 1000; any amount above this is refunded as an RA LIVING voucher. Please make sure the item is unworn and in its original condition, with all tags, labels and the hygiene sticker still attached — for hygiene reasons we can only accept returns with the hygiene sticker in place, so please keep it on while trying on. Return shipping is at your own cost (we recommend a tracked service). As soon as your return is approved, we refund you promptly.
Please send returns to:
RA LIVING GmbH
Return Dept.
Hammergut 6
CH-6330 Cham
Switzerland
Non-deliverable or refused parcels?
If a parcel cannot be delivered (e.g. incorrect address or not collected from the post office) and is returned to us, it will be treated as a regular return.
Sizing & Product Information
What size should I buy?
All our styles follow a One Size for All concept — versatile, adjustable luxury crochet designed for a flattering fit on a wide range of bodies. Our crochet bikinis come in one size with adjustable ties and halter straps and fit approximately sizes S–L and cup sizes 70A–90C. Because the crochet cups are a fixed size, they sit and cover slightly differently depending on your bust — that individual fit is part of the handmade charm.
The mannequin shown wears cup size A/B.
Are your model photos real?
To show our one-of-a-kind pieces on the body, some model images on the product pages are AI-generated visualisations. Every product also includes a photo of the actual handmade piece on a mannequin — that photo is the reference for exact colours, stitching and other details.
Is there a store where I can try on your designs?
Currently, RA LIVING luxury beach and swimwear is exclusively available in our Online Shop, so you can shop from the comfort of your home. While we don’t have a physical store, our Size Guide and Customer Support Team are here to help you. Stay tuned for updates on Pop-Up Events or Retail Collaborations in the future!
Which materials are used for the products?
At RA LIVING, every designer crochet piece of our luxury beach and swimwear collection is handmade with care using high-quality cotton fabrics. Crafted by skilled crochet artists in Switzerland, each design reflects our dedication to quality and uniqueness. To ensure maximum comfort and a perfect fit for all bust sizes, our creations include built-in support features like light polyester padding.
No two pieces are the same! Each design is one-of-a-kind, featuring exceptional crochet styles and unique accessories made from materials such as wood, metals, stones, and synthetics. These thoughtful details guarantee individuality in every crochet piece. For more details on how to care for your RA LIVING designer creations, visit Care Tips.
Limited Editions?
RA LIVING luxury beach and swimwear offers exclusive limited edition crochet pieces crafted in small quantities to ensure uniqueness and sustainability. Each designer crochet piece is handmade and designed with love, making it truly special and one-of-a-kind. Don’t miss the chance to own a rare crochet design before it’s gone forever!
Are the materials waterproof?
RA LIVING luxury beach and swimwear is waterproof and perfect for lounging by the pool, chilling at the beach club, diving into the ocean or simply basking in the warmth of the sun. Please finde more information about the materials and how your designer crochet pieces should be treated here Care Tips
Ordering & Payment
Can I add something to my order?
Unfortunately, we are unable to make changes to an order once it has been placed. If you'd like to add items, we kindly ask you to place a separate order. If you need assistance, feel free to contact us we’re happy to help!
Can I cancel my order?
Once an order is placed, we are unable to modify or cancel it. If the item(s) don’t work out for you, you can return them following our return policy.
Checkout is not working?
If you’re experiencing issues within the checkout process, we’re here to help! Please double-check your payment details and try refreshing the page or using a different browser. If the problem persists, please contact our Customer Service Team, and we’ll resolve the problem as quickly as possible.
Which payment methods do you offer?
RA LIVING luxury beach and swimwear offers secure payment options, including Credit Cards, Google Pay, Apple Pay, Union Pay and TWINT. All available payment methods will be displayed during checkout for your convenience.
How can I use a Gift Card to pay?
Simply enter the RA LIVING Gift Card code during checkout, and the balance will be automatically applied to your order total. If the value of the Gift Card exceeds your order amount, the remaining balance will be available for use on your next purchase.
Press & Collaborations
Press Contact & Collaborations?
For press inquiries or collaboration opportunities, we’d love to hear from you! RA LIVING luxury beach and swimwear is always excited to partner with like-minded individuals and brands. Contact us to explore creative projects and bring dreams to life!
Get in touch
You couldn't find the answer you were looking for?
